Overview
Course Overview
KNOWLEDGE:
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
SKILLS: Interpersonal, communication, influencing, personal organisation and dealing with customer conflict and challenge.
BEHAVIORS: Developing self, being open to feedback, team-working, equality, presentation and “right first time”.
What will I study?
- Customer Service Practitioner Level 2 and English and Maths Functional Skills Level 1 and 2
Entry Requirements
- Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.
How will I be assessed?
- On-programme: Assessor workplace visits and assessments, day-release and completion of tasks.
- End Point Assessment: Apprentice Showcase, Professional Discussion and Practical Observation.
- This is externally set and marked by an independent body within an independent assessment structure.
For more enquiries about this programme, please complete the form below and we will be in touch shortly.
Course Features
- Lectures 0
- Quizzes 0
- Duration 52 weeks
- Skill level All levels
- Language English
- Students 0
- Assessments Yes
Curriculum
Instructor
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